Privacy Policy

This Policy applies when we process your personal data, namely when:

• You are our client or potential client using any of our services;
• You contact us by phone, email, social media or in person;
• You visit our website, fill out forms (bookings, registrations);
• You sign up for services, appointments or special events;
• You provide us with personal data in any other way for the purposes stated in this policy.

Data you voluntarily provide to us

We collect the data you provide to us when:

• Reserving services
• Contacting us
• Filling out forms

This data may include:

• First and last name
• Phone number
• Email
• Service-related information (e.g., preferences, special requirements - if you voluntarily share them)
• Communication with us

Data collected automatically

When visiting our website, the following may be automatically collected:

• IP address
• Device type and browser
• How the website is used

We use cookies to improve user experience and analyze usage.

When visiting our premises, the following may be automatically collected:

• Video surveillance recordings

Data from other sources

We may receive data through:

• Social media
• Booking partners

Organization of services

• Bookings and schedule management
• Communication about services and changes

Legal basis: performance of a service and legitimate interest

Communication and support

• Answering questions
• Providing information about services

Legal basis: legitimate interest

Marketing and promotions

• Sending news, offers and events
• Personalized recommendations

Legal basis: consent (can be withdrawn at any time)

Improvement of services

• Analysis of client experience
• Improvement of our services

Legal basis: legitimate interest

Legal protection

• Dispute resolution
• Protection against abuse

Legal basis: legitimate interest and legal obligation

Facility security (video surveillance)

Legal basis: legitimate interest

We may share your data with:

• Service providers (e.g., reservation systems, hosting, marketing)
• Competent institutions (when legally required)

In certain cases (merger or sale of business), data may be part of a transfer.

We always take care to ensure adequate data protection.

We keep the data:

• As long as your membership or use of services lasts
• As long as necessary for legal obligations

After that, they are deleted or anonymized.

You have the right to:

• Request access to your data
• Request correction
• Request deletion
• Restrict processing
• Object to processing
• Withdraw consent
• File a complaint with the competent authority

To exercise your rights, you can contact us through the contact details on our website.

This policy may be periodically updated. The updated version will be published on our website and takes effect immediately upon publication.

If you have questions regarding this Privacy Policy or the way we process your data, please contact us using the details on our website.